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Thinking differently about mental health and wellbeing

Crisis Intervention

Our crisis intervention work is both preventative and responsive to potential and actual periods of housing, personal and social crises. We provide a range of services, working closely with partner organisations in order to meet the needs of individuals and communities in a number of local authority areas. This includes the provision of a less stigmatising alternative for people who would otherwise be admitted to hospital, as well as work on hospital wards and homelessness departments to reduce the occurrence of repeat housing and homelessness crises.

Crisis House

We operate the only Crisis House in Wales, which offers an alternative to hospital in-patient admission and supports early discharge to ensure that no-one has to stay in hospital for longer than they need to. Coed Arian Community Crisis House was established in August 2006 and remains unique in Wales, providing an alternative to acute hospital admission for those who have reached a point of mental health crisis. Working in partnership with Cardiff and Vale University Health Board, our recovery focused support is effective in:

  • Preventing hospital admission
  • Facilitating early discharge from hospital
  • Acting as a broker of other community services and resources

Where we operate this service: Cardiff (and open to residents of the Vale of Glamorgan)

Hospital to Home

Our Hospital to Home service provides support, information and advice to in-patients in a psychiatric setting, who are facing accommodation problems and/or hospitalisation due to their mental health. We aim to reduce the incidence of people being homeless on discharge from hospital.

We support individuals to find accommodation or maintain an existing tenancy, as well as providing links to other services such as tenancy support, or community based mental health services. Our hospital to home staff are primarily based in a hospital setting and will often have lead responsibility in identifying each person’s housing needs, working with health staff to plan discharge and in providing a short period of intensive support in the resettlement of in-patients.

Where we operate this service: Caerphilly, Neath Port Talbot, Newport, RCT and the Vale of Glamorgan.


Crisis Intervention Workers

Often based in local authority homelessness departments and working with housing colleagues we support individuals who are at a point of housing and mental health crisis. We act as a front-line resource to staff, providing knowledge and information about mental health issues, as well as working to support individuals through the homelessness application ‘route’, helping to identify and co-ordinate suitable and sustainable housing options. We also act as a broker and bridge between different services, ensuring that needs are appropriately addressed, and assisting individuals in avoiding or positively managing their housing and mental crises.

Where we operate this service: Blaenau Gwent, Caerphilly, Merthyr Tydfil, Neath Port Talbot, RCT, Torfaen and the Vale of Glamorgan

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