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3 November 2015

Welsh Government announces reduction to waiting time target

The Welsh Government has today confirmed its plans to reduce the waiting time target for mental health interventions at a primary care level from 56 days to 28 days. 

Find out more on the Welsh Government website.

Gofal Policy and Public Affairs Manager Katie Dalton said:

"While we welcome a sharper focus on reducing primary care waiting times it is crucial that this data receives appropriate scrutiny.

"We are concerned that the collection of generic intervention data may be masking the lengthy waiting times that many people are still facing for access to psychological therapies. For example, someone could meet the waiting time target by accessing an online or group based intervention within 28 days but could still be facing a nine month wait for one-to-one counselling.

"As a result, we are calling on the Welsh Government to publish specific waiting time data for one-to-one psychological therapies and to start collecting outcome data to ensure that these services are having a positive impact on people’s lives."


Our data from last year’s survey of people’s experiences of primary mental health services in Wales shows that people are waiting longer for access to psychological therapies than for other interventions or support services.

Within 28 days:

  • 57% of people accessed some form of intervention or support service. 
  • Yet only 41% were able to access CBT or another psychological therapy within this timeframe.

Within 56 days:

  • 74% of people accessed some form of intervention or support service. 
  • 59% were able to access CBT or another psychological therapy within this timeframe.

You can download the full report about people's experiences of primary mental health service in Wales here.
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