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Thinking differently about mental health and wellbeing

People's Experiences of Primary Mental Health Services

In 2012 a new law came into force, which aims to improve mental health support services in Wales. This new law is called the Mental Health (Wales) Measure. It was developed and passed by the National Assembly for Wales. ‘Part One’ of the Measure looks at primary mental health support services, which are usually the type of services you access at your local doctors’ surgery. It seeks to:

  • Improve access to mental health services within primary care settings
  • Improve outcomes for individuals accessing these services and
  • Facilitate appropriate and timely referrals to secondary mental health services

Snapshot 4

Snapshot 4

This is our fourth report which examines the impact of Part One of the Mental Health (Wales) Measure on people’s experiences of primary mental health support services in Wales.

Three years ago we published our first report about people’s experiences of primary mental health services in Wales. Based on a survey conducted during the autumn of 2012, it provided us with valuable baseline data before the Mental Health (Wales) Measure 2010 came into force.

Since then we have conducted three more annual surveys, asking people to share their views and experiences of the understanding and empathy demonstrated by primary care professionals; the range of treatment and support options offered to them; waiting times; and the impact that services have had on their mental health and wellbeing. Over 3,600 people have taken part in our four surveys – including 800+ respondents this year.

The report is available in English and in Welsh.


Improvements to Local Mental Health Support Services - a quick guide

As well as conducting three annual surveys, we have also produced an information booklet for members of the public to learn more about the improvements in local mental health support services. The leaflet has been distributed to a range of organisations across Wales and can be downloaded in EnglishWelsh, Arabic, Bengali, Polish, Somali and Urdu.

Booklet: Improvements to local mental health services (English)     Booklet: Improvements to local mental health services (Cymraeg)     

Booklet in Arabic  Booklet in Bengali  Booklet in Polish  Booklet in Somali  Booklet in Urdu

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